Privacy Policy

Last updated: 14/10/2025

1. Introduction

Welcome to NORS Bakery. Your privacy is important to us. This Privacy Policy explains what personal data we collect, how we use it, your rights concerning your data, and how we protect it.

By using our website norsbakery.ch, you agree to the collection and use of data in accordance with this policy.

2. Data We Collect

We may collect and process the following types of personal data:
– Personal identification information: name, email address, phone number, postal address (e.g. when placing orders or subscribing to newsletters).
– Account data: username, password (hashed), order history, preferences.
– Usage data: IP address, browser type/version, pages visited, time and date of access, referral source, device type, cookies and tracking technologies.
– Communications data: messages, emails, responses when you contact us.
– Marketing & promotional data: preferences, feedback, survey responses.

3. How We Use Your Data

We use your personal data for purposes such as:
– Providing, managing and fulfilling services and orders.
– Communicating with you (order confirmations, newsletters, updates).
– Processing payments, billing, and fraud prevention.
– Improving our website, offerings, and user experience.
– Marketing with your consent (promotions, special offers).
– Complying with legal obligations.
– Analytics and aggregated reporting.

4. Legal Basis for Processing

We rely on one or more of the following legal bases:
– Performance of a contract.
– Consent.
– Legitimate interests.
– Legal obligations.

5. Sharing & Disclosure

We do not sell your personal data. We may share data with:
– Service providers & processors (e.g. payment gateways, hosting providers).
– Legal authorities when required by law.
– Business transfers (mergers, acquisitions, sale of assets).
– Aggregated or anonymized data.

6. Cookies & Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies to remember your preferences, analyze site usage, and provide targeted advertising.

When you first visit our website, you will be asked to consent to the use of certain cookies. You can adjust your preferences at any time in your browser or via the cookie banner.

7. Data Controller

The data controller responsible for your personal data is NORS, Zukunftstrasse 11, 8600 Dübendorf, Switzerland.

8. Data Retention

We retain order-related data for up to 10 years to comply with Swiss accounting and tax obligations, and marketing data until you withdraw consent.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction or damage.

10. Your Rights

Depending on your jurisdiction, you may have rights such as:
– Access, correction, deletion, restriction, or objection to processing.
– Data portability.
– Withdrawal of consent.
– Lodging a complaint with a supervisory authority.

For Swiss users:

If you believe your data protection rights have been violated, you may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).”

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children under that age.

12. International Transfers

Where data is transferred outside Switzerland or the EU, we rely on adequacy decisions or standard contractual clauses approved by the European Commission

13. Email Marketing

You may unsubscribe from our newsletters at any time by clicking the unsubscribe link in the email or contacting us directly.

14. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy, please contact:

NORS Bakery
Zukunftstrasse 11, 8600 Dübendorf
+41 44 621 32 03
hello@norsbakery.ch